FAQs
How can I return and refund my purchase?
We constantly check the conditions of all our products before shipping them. Hence any items that you purchased via our online store are not refundable. However, we will exchange them without extra fees unless the items are defective or the damages cannot be found by visual inspection. The exchange of items is subject to the stock availability or refunded at the buyer’s discretion. The product has to be in its original condition, unused, and original packaging.
Double-check your contact information and delivery address before placing any orders in our online store. The buyer is responsible for any shipping cost for exchange or resends to the appointed address.
We do not accept any exchange or return for expired products and any overseas requests.
Should you need any further information, please do not hesitate to contact us at enquiry@kaffakaldi.com. We will try our best to assist and ensure you have a pleasant online shopping experience with us.
How do you deliver my products?
Delivery
All shipment will be completed within 5 working days after we confirmed your purchase from our online store. There will be no deliveries on Sundays and Public Holidays.
Any purchases under SGD80 will be a flat charge rate of SGD15 for every delivered order.
Delivery area
We only accept orders for local deliveries within Singapore at the moment
Please feel free to drop us a message at enquiry@kaffakaldi.com and we’ll assist you to the best we can!
Refund and exchange
No refund or exchange if there is no specific visual defect or physical damage to the products. However, if the products have any visible defects, please contact us via enquiry@kaffakaldi.com. We will respond to your request as soon as possible.
